Frequently Asked Questions

Q: How much device storage does the Chalk Pushcast Player require?

A: The Player itself requires roughly 800KB to install. End users will also need storage space for the content that is pushed out. Although content is generally compressed, SD cards are recommended for smartphones with under 1GB of on-board storage.

Q. How is the Chalk Pushcast Player deployed to large audiences?

A: The Player can be delivered to your audience’s BlackBerry smartphone in three ways: it can be pushed down automatically from your BlackBerry® Enterprise Server using a software configuration; it can be downloaded over-the-air (OTA) by your end users from a link in an email or webpage; or it can loaded by your end users using the ‘Application Loader’ feature within their Desktop Manager. The software configuration method is recommended for large enterprise rollouts.

Q. How is device memory managed?

A: Intelligent cache controls automatically manage device memory. The Player’s cache manager ensures that there is always at least 2MB of space free and that an SD card, if present, is used to store content. Even when a device is full, an intelligent cache management system enables the delivery of new content by removing the oldest content; leaving a direct link for accessibility. Chalk Pushcast Software also provides end user with a cache viewing and clearing functionality - to free up and manage space.

Q. What type of data charges will be incurred?

A: Data charges will ultimately depend on the end user’s carrier and plan. Many of our users are already on unlimited plans. If end users do not have unlimited data plans, there are a few ways to control charges. The Chalk Pushcast Software Policy Pack includes three key policies that control how and when the Player dowloads content when no Wi-Fi connection is present.  The Wi-Fi, Bandwidth and Roaming policies can be set by administrators or end users. 

Q. What options do I have if not all of my target audience has BlackBerry smartphones?

A: To help clients reach those who do not have a BlackBerry, and provide end users with the freedom of accessing content from either their handheld or PC, Chalk has made content available via a second “Desktop” Player. The user experience is similar to the one provided on the Mobile Player, except that the Desktop Player viewing of content is live / online. Tracking is integrated, with results funneling into one central location.